A. Delivery Lead Time for Items and Services

- For Seasonal Crop Projects: Delivery timelines depend entirely on the natural growth cycles and harvest seasons of each specific project. The supply schedule will be constantly updated and transparently posted on the respective project detail page on the website.

- For Online Farm Management Services: Access is granted immediately after the customer completes the registration process and the payment is successfully confirmed.

B. Inspection Policy

- Inspection Scope: Customers are permitted to conduct a visual inspection (external condition) and verify the quantity of the items. Deep intervention is STRICTLY PROHIBITED, including but not limited to: Opening anti-counterfeit/tamper-evident seals and using or testing the products.

- Evidence Collection: Couriers, shippers, or delivery staff reserve the right to photograph or video record the entire inspection process to serve as evidence for any potential future claims.

- On-site Returns: In the event that a customer returns goods immediately upon joint inspection, MyFarm will cover all return shipping fees and any incurred surcharges.

Scope of Application: This applies to all delivery methods (Express and Standard Delivery) and all active MyFarm campaigns.

- Post-delivery Issues (Without Joint Inspection): If a package is accepted without joint inspection and issues are discovered later, MyFarm remains committed to a 100% resolution rate, provided the customer submits sufficient evidence. This includes:

1. Photos/Videos clearly showing the Airway Bill (AWB) or Order ID.

2. Clear evidence of quality issues (damage, deformation, breakage, changes in properties, etc.) or quantity discrepancies (shortages/surplus).

3. Compliance with the terms and conditions specified in our RETURN AND REFUND POLICY.

B. Service Standards, Procedures, Fee Schedules, and Related Terms

Step 1: Access the MYFARM homepage at: https://myfarm.asia/

Step 2: Search for and select the project or campaign that meets your needs.

Step 3: Review the detailed information, fee schedules, and project benefits. If you agree to proceed, click the "Register" or "Contact" button to connect directly with MyFarm’s dedicated personnel.

Step 4: Both parties discuss specific terms, execute a contract (if applicable), and proceed with payment as instructed.

Step 5: MyFarm confirms the transaction, implements the activities as agreed, and hands over the items to the customer according to the seasonal progress.