1. Service Scope
- Nationwide delivery.
- Delivery on all days of the week, except Sundays and public holidays.

2. Order Confirmation:

- Orders via phone hotline & chat on the fan page / Zalo are supported by MyFarm staff.
- When participating in campaigns on Myfarm.asia, MyFarm's customer service staff will confirm and verify information via phone within 1 working day.
- Orders will be automatically canceled if MyFarm's customer service staff cannot contact the customer after 3 attempts.
- For orders that need changes or adjustments after being created, MyFarm's customer service staff will contact the customer via phone to resolve them.

3. Delivery and Receipt Process

For orders paid via bank transfer, card payment, or e-wallet, customers only need to receive and sign for the delivery from the delivery staff.
When receiving goods from MyFarm via the delivery unit, customers have the right to inspect the package and should:

- Step 1: Check the invoice, delivery information, and compare the goods with the invoice.
- Step 2: Ensure the item matches what was exchanged for during the campaign on MyFarm.asia.
- Step 3: Inspect for any external damage during transport and check if the goods inside are damaged.

If any of these conditions are not satisfied, customers can request the delivery staff to confirm and return the goods. MyFarm encourages customers to call the HOTLINE 0865.654.165 to resolve delivery issues immediately upon receipt.

The delivery unit will attempt delivery up to 3 times; if they cannot contact the customer, the order will be canceled.

4. Notification of Delays in Delivery or Service Provision

In the event of delays in delivery or service provision (due to various subjective and objective factors), MYFARM will notify customers through one of the following methods:

- Sending an email to the registered customer email;
- Sending a delay notice via the ZALO application - MyFarm’s official communication channel (provided the customer participates in the campaign by logging in, not anonymously);
- Contacting customers via the Hotline: 0865.654.165 to inform them about the order status;
- Sending direct messages through the communication channels the customer used previously to finalize the order (Messenger/Facebook, Zalo).

5. Responsibility of Merchants and Logistic Service Providers for Providing Goods Documents During Delivery

The delivery staff from the third-party partner is only responsible for delivering the goods and providing invoices and delivery information. For any requests for related goods information or VAT invoices, customers should contact the HOTLINE 0865.654.165 for support.

6. Complaint Handling

Within [24 hours - 5 days] (depending on the case and nature of the goods), customers can exchange or return goods under the conditions outlined in the Return and Refund Policy.

7. Delivery Method

Shipping services provided via a third-party partner.